Know what to expect when you visit us for an overnight stay.
At Hermitage Clinic, we have a highly trained team of healthcare professionals working together to provide you with quality care. Staff will wear a name badge and always introduce themselves when they attend to you.
Our goal is to make you as comfortable as possible during your time with us. If you have any questions about your upcoming or current stay, please contact our reception or speak to a member of your care team.
Your arrival
On arrival, you will be admitted by a member of our team.
You will brought to your accommodation either before or after your procedure.
Your accommodation will be in an area where the staff are best placed to care for your specific needs. If you have any specific accommodation needs, please let a member of our admissions staff know.
Meals
We provide a menu card for all patients staying with us overnight. This card details your meal times and tells you how you can order your chosen meal. We make every effort to provide a variety of food to suit all tastes.
Find out more about your meal options and our onsite restaurant on our Food and drink page.
Private television
Every bed has its own private entertainment system. This system includes a:
- television
- radio
- phone
- reading light
- nurse call button
Personal phone
You can use your mobile phone in most areas of the clinic, including wards. We'll let you know if you cannot use your phone in an area of the building.
On admission, we'll give you direct dial details for your ward so that you can inform family members.
WiFi access
High-speed WiFi is available to all patients throughout the hospital.
Religious and pastoral care services
Our oratory is near the reception area. This is a calm, welcoming space for all patients, visitors and staff.
We welcome patients and visitors of all denominations and have a chaplaincy team available. We can also arrange for clergy of your denomination to visit. Talk to our staff if you have any questions or if you'd like to request a visit.